BEST SUGARCRM ALTERNATIVE BetFiery provides affordable and easy to use solutions for all businesses to collaborate with customers, vendors, and partners. I’M READY TO MOVE I NEED A DEMO Reasons to Choose Apptivo All In One CRM Powerful end-to-end business management in a single platform Integrated BetFiery integrates seamlessly with all your favorite applications Best Support 24/7 calls, emails, and chat support Simple Mobile, effortless implementation, easy to use TRY FOR FREE Don’t Take Our Word For It! Check the industry leader rating for both platforms* SugarCRM Recent Reviews 4.5 Act 3 Recent Act Reviews 10-user minimum. Only a 7-day free trial. 24/7 phone support is available only for Sugar Ultimate customers. 4.5 Act 4 Recent Act Reviews The transformation into 1CRM was really bad, support even worse. SugarCRM not to be trusted Promising CRM that's expensive and poorly executed Caching mechanisms and Lack of long term release schedule and small version life cycles Support not owning the initiative of resolving cases 4.1 Act 3.8 Recent Act Reviews "Wasn't what I expected" "This is a CRM in need of serious upgrade." "Robust but inelegant" "An OK OpenSource product for the cash-strapped" 4.5 Act 4 Recent Act Reviews Putting our Trust in SugarCRM we lost a lot of money, as we had no CRM to work with. Have to input the same info multiple times on multiple pages to get the info in the right place Difficult to do filters. Reports are childishly implemented, can not be used by a business - but you can re-do them yourself using a clunky and functionally limited interface for an additional fee. 4.5 Act 3 Recent Act Reviews the installation and configuration (to manage the large resources it needs) requires technical expertise, it does not allow to visualize the interactions of potential customers in social networks. Much focused in lead management but lack a bit in the Process Flow management side. It can be complicated to use at times, and so you will need dedicated support people with experience to come in sometimes and help you make it the tool you want it to be. * All registered trade marks, company names and brand names used on this website are the property of their respective owners, reviews and testimonial are taken directly from the mentioned reviews web sites. To report corrections, please contact us Your Data is Secure with Apptivo BetFiery provides affordable and easy to use solutions for all businesses to collaborate with customers, vendors, and partners. Data Backup Customer data is backed up protecting it from unanticipated or inadvertent loss of data Data Encryption Data stored in the Software application is encrypted keeping it secure NEED MORE DETAILS? SCHEDULE FREE DEMO Challenges with SugarCRM* Organize your sales process, get a 360° view of your sales cycle, identify and prioritize areas that need immediate attention. Poor Customer Support Forcibly Expensive Confusing Interface Sub-Par Reports 1. Poor Customer Support Support responses aren’t always right and support executives need more training and knowledge. “Trainers and customer support need more training as well” Apart from the CRM Software’s ability to solve their business problems, customers also look for 24/7 support in Software. Exceptional customer support not only keeps the customer happy but is also a free marketing for any business. “unfortunately we had some issues with the initial setup of the system and the customer support was really poor” Customer support from SugarCRM is only as good as the pricing plan you choose. For example, call support is only available for top-tier pricing and it isn’t the best ideal solution for small and medium-sized businesses. Even if you pay a premium price for the support, the support executives aren’t trained enough to handle customer questions and understand scenarios. “The lack of phone support without paying an increased premium.” “Support not owning the initiative of resolving cases.” You won’t get 24/7 support unless you’re paying a premium price. So, when a non-premium user needs support on weekends, all they can do is wait. Unlike SugarCRM, BetFiery Customer Support operates 24/7 throughout the year and supports Live Chat, Email, Call, FAQs, and User Guides for all its users irrespective of the plan they’re using. 2. Forcibly ExpensiveNo matter what your needs are or what plan you choose, you have to buy at least 10 licenses if you want to use SugarCRM. Apart from that for phone support, you have to pay extra, for each user. “It may be less expensive at first but it will cost you in the long run.” Price is one of the main factors businesses carefully research before choosing a Software. If you’re just getting started with your business, then SugarCRM cost alone would burn up all your revenue. In order to use SugarCRM, you have to buy 10 licenses even if you don’t have 10 employees. This seems kind of forced. One other frustrating situation is that even when an employee leaves, you cannot get any credit or transfer the license to another employee. “We moved from a less capable system but are finding Sugar to be annoying to use and too expensive. Plus, they require payment in advance and you do not get any credit if one of your employees leaves and you aren't using all of the licenses.” Software cost is not the only thing you issue you have to worry about. If you want to get phone support you have to pay a premium price on top of the software cost. So, it’s just one expense after the other. “If you are a smaller company, SugarCRM is most likely too expensive for you.” This is where BetFiery stands out from the rest of the other CRM apps out there. BetFiery encourages businesses to pay for licenses solely for the employees who will be using the system. In addition to this, BetFiery also provides flexibility in pricing based on user volume and you get the same premium support for free irrespective of the plan you’re on. 3. Confusing InterfaceThe user interface has a lot of buttons and buttons which can be daunting even for experienced users at times. A big concern for most SugarCRM users is a complex and confusing interface. CRM is supposed to get things done swiftly for it to be flexible and user-friendly and SugarCRM is nowhere close to it. Unless and until you are an expert in the business features and settings, it is really a pain to get around the software, fully understand it, and use it to your advantage. Regarding the complexity of the interface, a review of a customer goes by: “The interface looks like it has not been updated since 1995, and nobody cares. Tried to set up email functions, but failed, and the interface again is a turnoff. Everything is bad here.” Even with so much feedback from customers, SugarCRM has made very few changes to its UI. Customers cannot customize UI or make changes to fit their needs. It becomes harder and tedious when you are trying to make hundreds of contacts. You get barred with various limitations that make it harder for you to proceed with your business process. “The user interface is sometimes a little raw. There can be many great changes that can take place to make the user interface a little easy to use.” With so many UI problems, SugarCRM wouldn’t be the best for any businesses that are looking to get things done quickly. The platform gets extremely complicated, and figuring out the process without any customer support training will leave you desperate. Keeping all this in mind, BetFiery CRM offers you a completely customizable software solution. You can customize almost everything and the dashboard is completely customizable to fit individual user needs. 4. Sub-Par ReportsSugarCRM reports aren’t easy to run and don't have any room to run custom reports. Expensive customer support doesn’t help either. Creative no custom reports are really where I feel it could be improved. The programming it takes to build the report in the way you want is cumbersome and difficult for me. Unlike Apptivo, SugarCRM reports lack many custom filters and lack many advanced features that any business would look for. The default built-in basic reports that they provide might suffice new businesses who are starting with a Customer Relationship Management app but as they grow into it they’d come to realize the limitation of the SugarCRM reports. Businesses use reports to identify the areas where they can improve the business strategy and customer experience and SugarCRM isn’t going to help much with its basic reports. Given below is a customer review about the reports in Vtiger “Creating reports seems to be a challenge.” Some users feel that creating reports itself a challenge because of its clunky UI. After going through all the frustrations to get the reports generated, the business feels that it is still a waste of time because of its limitations. Few customers posted reviews online saying: “Also querying reports is not easily done.” “Reports are difficult to create and run.” Unlike SugarCRM, BetFiery with its advanced reports and the ability to generate custom reports coupled with user-friendly UI proves to be a better choice of the two. * All registered trademarks, company names and brand names used on this website are the property of their respective owners. Data on features are taken directly from related websites and marketing materials as of December 2017. Information and features are subject to change. To report corrections, please contact us. Still Not Convinced? Here is a side by side comparison* Features LITE PREMIUM ULTIMATE SUGARCRM PROFESSIONAL # of users Pay Per User Pay Per User Pay Per User Pay Per User Monthly pricing (Billed Monthly) $10 $15 $25 $52 Monthly pricing (Billed Annually) $8 $12 $20 $52 Platform Cloud Cloud Cloud Cloud Sales Automation Lead list management Yes Yes Yes Yes Contact management Yes Yes Yes - Reveal Full Comparison * All registered trademarks, company names and brand names used on this website are the property of their respective owners. Data on features are taken directly from related websites and marketing materials as of January 2021. Information and features are subject to change. To report corrections, please contact us. BetFiery - The Best SugarCRM Alternative Customer Relationship Management App Provides Intelligent & Seamless Integration. Track sales performance, with unified lead tracking platform & easy conversion flow through the entire process. Graphic Dashboard for a Quick Overview of the Status of all Opportunities. Access BetFiery CRM App from Your Android, Apple or Windows Mobile Devices. GET STARTED FREE SCHEDULE DEMO Awards & Mentions What our users say about Apptivo I chose BetFiery because it had the most features (customer relations management and project management were the most important for me), and the interface seemed the most intuitive. Plus, BetFiery was significantly less expensive than ACT for the number of users I have. Jendi Coursey Owner at Jendi Coursey Communications BetFiery is clean and easily customized on business need. We love the flexibility and easy adaptability. It is a powerhouse CRM that has way more functions than the competitors. Samila Esfahanian Marketing Director, Arcus Light After 6 months of research and free trials with other CRM programs, we stumbled across Apptivo. Everything is automatically saved as you work so you never loose something by accident. We are very satisfied. Shaun McClure CEO/President, Premier Outdoor Living Always there when I need a helping hand Jade Chew Coaction Group I have to admit the online support I’ve got so far from BetFiery support team and resources available to me to implement and use the solution properly is great. Roozbeh Salehi Managing Director, RMA IT Consultants Start a Trial / Book Demo BetFiery provides a FREE 30 Day trial to all its customer to play around with the product and get to know if it suits their business. BetFiery also offers a 1 to 1 demo session to explain how you can use BetFiery for your business. Get Started Free!Or Schedule Demo